Shipping policy

SHIPPING POLICY

At LAZO, we aim to process and ship your order as quickly and carefully as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions, events or periods of high demand, processing times may be slightly longer. If this occurs, we will do our best to keep you informed.

AUSTRALIAN SHIPPING

We currently ship orders within Australia using available postal and courier services.

Shipping options and costs available for your order will be displayed at checkout.

Estimated delivery times depend on the destination, shipping method and carrier. Delivery estimates provided at checkout or by the carrier are estimates only and are not guaranteed delivery dates.

REMOTE AREAS

Deliveries to remote or regional areas may require additional time.

Please ensure that your delivery address is complete and accurate, including any apartment, unit, building or access information required by the carrier.

INTERNATIONAL SHIPPING

International shipping may become available as LAZO expands.

Where international shipping is offered, available destinations, shipping costs and delivery estimates will be displayed at checkout.

International customers are responsible for any customs duties, taxes, import fees or other charges imposed by the destination country, unless otherwise stated at checkout.

DELIVERY DELAYS

Once an order has been handed to the shipping carrier, delivery times are outside LAZO's direct control.

Delays may occur due to weather, public holidays, peak periods, carrier disruptions, incorrect address information or other circumstances outside our reasonable control.

If your order appears to be significantly delayed or has not arrived within a reasonable timeframe, please contact us and we will assist you in investigating the delivery.

LOST OR DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number and photographs of the packaging and products.

If an order is lost in transit, we will work with the relevant shipping carrier to investigate the issue and determine the appropriate next steps.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.

CONTACT

For shipping or delivery enquiries, please contact LAZO through the contact details provided on our website.